{"id":142508,"date":"2026-10-14T19:51:58","date_gmt":"2026-10-14T17:51:58","guid":{"rendered":"https:\/\/lexpertjournal.net\/fr\/?p=142508"},"modified":"2026-10-14T19:51:58","modified_gmt":"2026-10-14T17:51:58","slug":"41-3-des-tunisiens-utilisent-internet-pour-des-e-services","status":"publish","type":"post","link":"https:\/\/lexpertjournal.net\/fr\/?p=142508","title":{"rendered":"41.3% des tunisiens utilisent internet pour des E-services"},"content":{"rendered":"<p>L\u2019Instance Nationale des T\u00e9l\u00e9communications vient de publier les r\u00e9sultats d\u00e9taill\u00e9s de son enqu\u00eate r\u00e9alis\u00e9e au mois de Juin 2026 et publi\u00e9e au mois de Juillet et relative \u00e0 \u00ab\u00a0l\u2019utilisation d\u2019internet et les comp\u00e9tences num\u00e9riques\u00a0\u00bb.<\/p>\n<p>Selon cette enqu\u00eate 85.9% de l\u2019\u00e9chantillon qui comprend 5077 personnes utilisent internet, et 70.4% utilisent l\u2019internet mobile. 84.3% des personnes questionn\u00e9es poss\u00e8dent un Smartphone et 41% poss\u00e8dent un ordinateur.<\/p>\n<p>Le plus frappant dans les chiffres r\u00e9v\u00e9l\u00e9s par l\u2019enqu\u00eate est que 41.3% des utilisateurs d\u2019internet en Tunisie l\u2019utilise pour l\u2019acc\u00e8s \u00e0 des E-services tel que l\u2019acc\u00e8s \u00e0 un document administratif, l\u2019enregistrement pour la scolarit\u00e9, ou l\u2019achat d\u2019un produit. 54.7% de ces utilisateurs sont \u00e2g\u00e9s entre 18 et 24 ans c&rsquo;est-\u00e0-dire la g\u00e9n\u00e9ration \u00ab\u00a0Z\u00a0\u00bb. La tranche 60-70 ne repr\u00e9sente que 14.5%.<\/p>\n<p><strong><u>Le E-commerce<\/u><\/strong> occupe une place importante dans l\u2019usage d\u2019internet puisque 36.9% des usagers font des achats de produits en ligne ou des services dans des\u00a0 sites marchands. Le plus \u00e9trange encore est que 84.5 des utilisateurs d\u2019internet pour l\u2019E-commerce pr\u00e9f\u00e8rent effectuer leurs op\u00e9rations \u00e0 travers les r\u00e9seaux sociaux et seulement 15.3% le font via des sites marchands. Ainsi la modalit\u00e9 pr\u00e9f\u00e9r\u00e9e des acheteurs en ligne est le paiement \u00e0 la livraison pour 94.6% des utilisateurs. 8.9% des acheteurs en ligne utilisent la carte bancaire et seulement 4% utilisent l\u2019application D17 de la poste.<\/p>\n<p>Sur un autre plan, 26.5% des utilisateurs d\u2019internet l\u2019utilisent pour <strong><u>des services administratifs<\/u><\/strong> en ligne tel que la vignette, la visite technique, ou l\u2019extrait de naissance. 52% des utilisateurs d\u2019internet n\u2019optent pas pour des services E-Gov parce qu\u2019ils estiment qu\u2019ils n\u2019ont pas besoin, 21.6% ont affirm\u00e9 qu\u2019ils n\u2019ont pas eu l\u2019occasion de le faire et 13.7%\u00a0 ont affirm\u00e9 qu\u2019ils n\u2019avaient aucune id\u00e9e sur ces services.<\/p>\n<p>Le plus int\u00e9ressant encore dans les chiffres publi\u00e9s par l\u2019Instance est que 47.9% des utilisateurs d\u2019internet le font dans le cadre d\u2019un usage <strong><u>de l\u2019intelligence artificielle<\/u><\/strong>, et 96.3% utilisent principalement ChatGpt. Les utilisateurs d\u2019internet utilisent les applications d\u2019intelligence artificielle pour la recherche d\u2019informations dans 68.9% des cas et 51.2% pour des cours ou pour l\u2019\u00e9ducation. 74.1% des utilisateurs sont \u00e2g\u00e9s entre 18 et 24 ans.<\/p>\n<p>Ces chiffres confirment que les tunisiens et principalement les jeunes sont bien pr\u00e9par\u00e9s pour l\u2019utilisation d\u2019internet dans l\u2019E-commerce ou l\u2019E-gov ou l\u2019intelligence artificielle. Malheureusement certains outils compl\u00e9mentaires \u00e0 ces services ne se d\u00e9veloppement \u00e0 la m\u00eame vitesse tel que les paiements mobiles, ou l\u2019utilisation de l\u2019intelligence artificielle pour l\u2019am\u00e9lioration de la productivit\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Instance Nationale des T\u00e9l\u00e9communications vient de publier les r\u00e9sultats d\u00e9taill\u00e9s de son enqu\u00eate r\u00e9alis\u00e9e au mois de Juin 2026 et publi\u00e9e au mois de Juillet et relative \u00e0 \u00ab\u00a0l\u2019utilisation d\u2019internet et les comp\u00e9tences num\u00e9riques\u00a0\u00bb. Selon cette enqu\u00eate 85.9% de l\u2019\u00e9chantillon qui comprend 5077 personnes utilisent internet, et 70.4% utilisent l\u2019internet mobile. 84.3% des personnes questionn\u00e9es [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":142509,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-142508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>41.3% des tunisiens utilisent internet pour des E-services - L&#039;expert Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lexpertjournal.net\/fr\/?p=142508\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"41.3% des tunisiens utilisent internet pour des E-services\" \/>\n<meta property=\"og:description\" content=\"L\u2019Instance Nationale des T\u00e9l\u00e9communications vient de publier les r\u00e9sultats d\u00e9taill\u00e9s de son enqu\u00eate r\u00e9alis\u00e9e au mois de Juin 2026 et publi\u00e9e au mois de Juillet et relative \u00e0 \u00ab\u00a0l\u2019utilisation d\u2019internet et les comp\u00e9tences num\u00e9riques\u00a0\u00bb. Selon cette enqu\u00eate 85.9% de l\u2019\u00e9chantillon qui comprend 5077 personnes utilisent internet, et 70.4% utilisent l\u2019internet mobile. 84.3% des personnes questionn\u00e9es [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lexpertjournal.net\/fr\/?p=142508\" \/>\n<meta property=\"og:site_name\" content=\"L&#039;expert Journal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Samya.Ayari.tn\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-14T17:51:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lexpertjournal.net\/fr\/wp-content\/uploads\/2026\/10\/image-28-e1734355234296.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"614\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lexpert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lexpert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/lexpertjournal.net\/fr\/?p=142508#article\",\"isPartOf\":{\"@id\":\"https:\/\/lexpertjournal.net\/fr\/?p=142508\"},\"author\":{\"name\":\"Lexpert\",\"@id\":\"https:\/\/lexpertjournal.net\/fr\/#\/schema\/person\/65d2c89a6ae700ca94d3873874b3ae31\"},\"headline\":\"41.3% des tunisiens utilisent internet pour des E-services\",\"datePublished\":\"2026-10-14T17:51:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/lexpertjournal.net\/fr\/?p=142508\"},\"wordCount\":460,\"publisher\":{\"@id\":\"https:\/\/lexpertjournal.net\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/lexpertjournal.net\/fr\/?p=142508#primaryimage\"},\"thumbnailUrl\":\"https:\/\/lexpertjournal.net\/fr\/wp-content\/uploads\/2026\/10\/image-28-e1734355234296.jpg\",\"articleSection\":[\"Actualit\u00e9s\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/lexpertjournal.net\/fr\/?p=142508\",\"url\":\"https:\/\/lexpertjournal.net\/fr\/?p=142508\",\"name\":\"41.3% des tunisiens utilisent internet pour des E-services - 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